INSTANT MESSAGING
STRENGTHEN YOUR CUSTOMER RELATIONS WITH
INSTANT MESSAGING
SET UP A SIMPLE MEANS OF CONTACT AND OFFER A QUALITY CUSTOMER EXPERIENCE ON THE INTERNET
WHY CAN INSTANT MESSAGING
STRENGTHEN YOUR CUSTOMER RELATIONSHIPS?
GET ANSWERS IN REAL TIME
INSTANT MESSAGING IS THE PREFERRED MEANS OF CONTACT FOR 2 OUT OF 3 INTERNET USERS
OPTIMIZE YOUR CUSTOMER RELATIONSHIP MANAGEMENT
REMAIN EASILY REACHABLE AND HANDLE YOUR CUSTOMERS' REQUESTS WHEN YOU ARE AVAILABLE
PROPOSE A POPULAR TOOL
50% OF INTERNET USERS CONSIDER SENDING MESSAGES TO BE A MODERN MEANS OF COMMUNICATION
GENERATE SALES OR BUILD CUSTOMER LOYALTY
MORE THAN 1 IN 2 INTERNET USERS BUY MORE EASILY IF THE COMPANY CAN BE REACHED BY INSTANT MESSAGING
INSTANT MESSAGING,
HOW DOES IT WORK WITH SOCIABO?
YOU'RE DIRECTLY CONNECTED TO INTERNET USERS, WITHOUT FILTERS
The telephone and email are less and less popular, often synonymous with unsuccessful calls, interminable waiting times or responses that take too long to arrive…
With Connect, you offer web usersa simple, fast and effective way of contacting you, andyou give them the guarantee ofefficient customer service by automatically indicating that their message has been received, read and taken into account
YOU BENEFIT FROM SEVERAL POINTS OF CONTACT WITH WEB USERS
With Connect, you can activate the “Send a message ” function and your company can be reached from :
- Facebook Messenger:
the most popular instant messaging service with 2.853 billion monthly active users. We automate your messenger to better manage your customers and increase your sales.
- Instagram Direct Message:
a fast-growing instant messaging service with 1.390 billion monthly active users, we automate your Instagram messaging to better manage your customers and increase your sales .
- WhatsApp:
a fast-growing instant messaging service with 2.200 billion monthly active users, we automate your Instagram messaging to better manage your customers and increase your sales.
By connecting directly to Facebook, Instagram and WhatsApp, you can offer a service that web users expect, and benefit from a massive, powerful audience!
YOU IMPROVE THE CUSTOMER EXPERIENCE WITH INTERNET USERS
Simplified, more direct and unfiltered interaction.
The immediacy of instant messaging is reassuring and creates a bond comparable to a physical exchange: direct questions, personalized answers. A real discussion!
With Connect, all your messages are centralized in the same interface, so you can respond to ALL your customers’ requests.
No more forgotten e-mails or answering machine messages… with instant messaging, you can respond to all your messages more fluidly, and improve customer satisfaction!
INSTANT MESSAGING HAS NEVER BEEN EASIER
Sociabo, THE TURNKEY PLATFORM FOR :
ACTIVATE YOUR MAILBOXES
ACTIVATE YOUR FACEBOOK, INSTAGRAM AND WHATSAPP MESSENGERS
A "SEND A MESSAGE" BUTTON APPEARS ON YOUR FACEBOOK BUSINESS PAGE, INSTAGRAM BUSINESS ACCOUNT AND WHATSAPP
CENTRALIZE YOUR MESSAGES
CENTRALIZE YOUR FACEBOOK, INSTAGRAM AND WHATSAPP MESSAGES IN ONE PLACE
ALL YOUR INSTAGRAM, FACEBOOK AND WHATSAPP CONVERSATIONS ARE BROUGHT TOGETHER IN A SINGLE INTERFACE, SOCIABO. NO NEED TO CONSULT INSTAGRAM ON ONE SIDE AND FACEBOOK ON THE OTHER, ALL MESSAGES SENT BY INTERNET USERS ARRIVE IN THE SAME PLACE.
RESPOND QUICKLY
REPLY QUICKLY TO ALL YOUR MESSAGES
YOU CAN REPLY TO EVERY FACEBOOK, INSTAGRAM AND WHATSAPP MESSAGE: BY TEXT WITH THE OPTION OF ATTACHING A VISUAL (PHOTOS, VIDEOS OR ICON) AND AUDIO , DOCUMENTS ...
PROSPECTING AND BUILDING CUSTOMER LOYALTY,
IS EASY!
INTERNET USERS ARE LOOKING TO GET IN TOUCH WITH YOUR COMPANY
IT FINDS YOU ON FACEBOOK, INSTAGRAM OR WHATSAPP AND SENDS YOU AN INSTANT MESSAGE
YOU ARE NOTIFIED OF HIS MESSAGE AND CAN QUICKLY AND EASILY REPLY TO IT
YOUR CUSTOMER IS SATISFIED AND LOYAL
Choose the package that best suits your business
AN EXCLUSIVE SOCIABO OFFER
- Visibility on Yalaho! directory
- Visibility on Adresses
- Updating and broadcasting your information
- Posting and disseminating your news on directories
- Online messaging
- Access to statistics
- Online and chat support
- And More…
All the features of the ACCESS offer
+
- Automation tools for comment responses
- Automation tools for responding to comments with private messages
- Automation tools for posts: Text, image, multi-image, video, and link
- Visual flow builder for comment rebots and Messenger
- Chatbots
- Realtime statistics and reports
- Onboarding with a phone expert
- And more…
All the features of the ESSENTIAL offer
+
Insatgram
- Automation tools for responding to comments
- Automation tools for responding to comments with private messages
- Automation tools for posting: Text, link, image, multi-image, video, carousel, and slider
- Visual flow builder for comment bots and Instagram Direct Message
- Instagram and Facebook live chat
- Comparison tools and marketing research
- And More…
ALL THE FEATURES OF THE PREMIUM OFFER
+
All in 1
- “Automation tools with artificial intelligence (AI)
- WhatsApp automation tools
- Prospecting and loyalty services:
– Email campaigns
– SMS campaigns - E-Commerce on Messenger
- E-Commerce on Websites
- Orders via WhatsApp
- Payment systems
- And More…
AN EXCLUSIVE SOCIABO OFFER
- Visibility on Yalaho! directory
- Visibility on Adresses
- Updating and broadcasting your information
- Posting and disseminating your news on directories
- Online messaging
- Access to statistics
- Online and chat support
- And More…
All the features of the ACCESS offer
+
- Automation tools for comment responses
- Automation tools for responding to comments with private messages
- Automation tools for posts: Text, image, multi-image, video, and link
- Visual flow builder for comment rebots and Messenger
- Chatbots
- Realtime statistics and reports
- Onboarding with a phone expert
- And more…
All the features of the ESSENTIAL offer
+
Insatgram
- Automation tools for responding to comments
- Automation tools for responding to comments with private messages
- Automation tools for posting: Text, link, image, multi-image, video, carousel, and slider
- Visual flow builder for comment bots and Instagram Direct Message
- Instagram and Facebook live chat
- Comparison tools and marketing research
- And More…
ALL THE FEATURES OF THE PREMIUM OFFER
+
All in 1
- Automation tools with artificial intelligence (AI)
- WhatsApp automation tools
- Prospecting and loyalty services:
– Email campaigns
– SMS campaigns - E-Commerce on Messenger
- E-Commerce on Websites
- Orders via WhatsApp
- Payment systems
- And More…
One platform, a multitude of services
Leads
- Sell online
- Respond to support inquiries
- Respond to sales inquiries
- Confirm orders
- Grow your business
- Registration forms, appointments, reservations…
- Send coupons and promotions
- And more………
Messenger & Instagram DM CHATBOT
- Create a ChatBot using Visual Flow Builder (Drag & Drop Bot Builder)
- Facebook Messenger ChatBot
- Instagram Direct Message ChatBot
- Easy switching between Messenger and Instagram
- Keyword-based response
- Respond with Text, File, Image, Audio, Video, Gif
- Template message and generic responses, carousel template, media template
- Post Back buttons, quick reply buttons
- URL button, phone number, Web-view, user birthday
- User’s email quick reply button, phone number
- Custom response with first name, last name
- Synchronize existing leads and migrate as BOT subscribers
- Subscriber profile with gender, time zone, and regional settings
- Segment subscriber by clicking the post-back button
- Segment subscriber by private response
- Segment subscriber by adding a label manually
- Show as typing… in real-time even it’s automation
- Custom delay in each response
- Icebreakers to help a user start conversations
- Persistent menu
- Various persistent menus added for different regional settings.
- Option to set your brand URL in the persistent menu
- Collect emails through Quick Reply & MailChimp and others…
- Collect phone number from quick reply
- Download email and phone number in CSV format
- Error report in response log
- Export bot settings
- Save exported bot data as a template
- Import exported bot data/templates for any page
Publishing on Facebook and Instagram
- Automatic RSS posting
- Text, image, multi-image, video, and link posting
- Carousel and slideshow posting
- CTA button message
- Schedule/post instantly to all your Facebook pages and Instagram accounts in one click.
- Periodic posting capability
- Enable automatic comment reply campaign with posting.
- Comprehensive posting report
- Emoji library
Comparison and Search Marketing
- Modern marketing relies on data analysis. Sociabo.com provides analytics for Facebook pages, Instagram accounts with hundreds of metrics.
- Website comparison (likes, shares, comments, description, etc.)
SMS Marketing
- Import CSV contact list
- Broadcast SMS to Messenger phone numbers collected
- Broadcast SMS to custom imported list
- Campaign scheduling
- SMS notification during OPT-IN via phone in Messenger
- Import CSV contact list
- SMS opt-in alert
- Mass SMS sending
- SMS Campaign Schedules
- Click-through rates
- Open rates
Social media posting
- One-click bulk posting to social media
- Posting text, link, image, and video
- Campaign scheduling
- Mass post scheduler from a CSV file
Connect
- Engage and grow the customer portfolio and prospects
- Automatically respond to messages, comments, and reviews.
- Collect feedback, comments, and reviews
- Automatically respond to Stories
- Automatically respond to mentions
- Share news and updates
- And more…
E-commerce and e-restaurant inside/outside Messenger
- Easy-to-use mobile application
- Multiple e-shops
- Contactless QR menu
- Product management
- Category and attribute management
- Coupon system
- Payment methods: PayPal, Stripe, Cash on Delivery, Manual/Bank transfer…
- Order management (shipping, delivery, order rejection and acceptance)
- Order confirmation receipt in Messenger, email, and SMS
- Receipt printing using a printer
- Pickup and in-store pickup points (can be ordered while seated inside restaurants)
- Saved delivery addresses
- Easy and flexible integration with Messenger Bot
- Implementable as a restaurant ordering system
- Abandoned cart recovery reminder
Single Notification Broadcast (OTN)
- Single opt-in request button in bot settings
- Broadcast single notification after 24 hours
- Send promotional message
- Send message with templates
Analytical Marketing
- Facebook Page analysis
- Facebook Page message analysis
- Graphical reports and dashboards
- Instagram account analysis
- Instagram account message analysis
- Graphical reports and dashboards
Sell
- Sell on Messenger
- Sell on Sociabo.com
- Sell on the marketplaces of our partners
- Answer business inquiries
- Confirm orders
- Set up your e-commerce store without expensive websites. Make the store in Messenger!
- And More…
Automation tools for facebook and instagram comments
- Automatic commenting on posts as a Page/Business Account
- One-time and periodic commenting
- Periodic commenting in series and random
- Automatic management of comment templates
- Choose the interval of time and date for commenting
- Automatic private reply for post comment
- Automatic private reply with message template (image, video, buttons, quick reply, carousel, generic template)
- Automatic comment reply with Web-hook also instantaneous.
- Automatic reply to comments for posting a comment.
- Auto Like on a comment
- Reply to every image of the post with multi-images
- Highly customized automatic private reply from commenters
- Text reply to commenters’ comments.
- Filtering automatic private reply based on words and comment reply option.
- Comprehensive report of automatic private reply and comment reply.
- Subscriber segmentation
- Emoji and Spintax comments and messages
- Manual commenting on posts via Sociabo
- Increase Page/Account engagement
Live Chat
- Live chat with users on Sociabo.com
- Facebook Messenger and Instagram live chat
- Easy switching between Messenger and Instagram
- Send a message by changing the label
- Send post templates to the user
- Add tags to the user
Email Marketing
- Collect email addresses in Messenger
- Export the external list
- List segmentation
- Drag-and-drop email builder
- Import CSV contact list and segmentation
- Broadcast emails to emails collected through Messenger
- Broadcast email to custom imported list
- Campaign scheduling
- Activation email alert
- Mass email sending
- Email campaign scheduling
- Click-through rate
- Open rate
- Autoresponder integration
- Email notification when opting in via email in Messenger
Leads
- Sell online
- Respond to support inquiries
- Respond to sales inquiries
- Confirm orders
- Grow your business
- Registration forms, appointments, reservations…
- Send coupons and promotions
- And more………
Connect
- Engage and grow the customer portfolio and prospects
- Automatically respond to messages, comments, and reviews.
- Collect feedback, comments, and reviews
- Automatically respond to Stories
- Automatically respond to mentions
- Share news and updates
- And more…
Sell
- Sell on Messenger
- Sell on Sociabo.com
- Sell on the marketplaces of our partners
- Answer business inquiries
- Confirm orders
- Set up your e-commerce store without expensive websites. Make the store in Messenger!
- And More…
Messenger & Instagram DM CHATBOT
- Create a ChatBot using Visual Flow Builder (Drag & Drop Bot Builder)
- Facebook Messenger ChatBot
- Instagram Direct Message ChatBot
- Easy switching between Messenger and Instagram
- Keyword-based response
- Respond with Text, File, Image, Audio, Video, Gif
- Template message and generic responses, carousel template, media template
- Post Back buttons, quick reply buttons
- URL button, phone number, Web-view, user birthday
- User’s email quick reply button, phone number
- Custom response with first name, last name
- Synchronize existing leads and migrate as BOT subscribers
- Subscriber profile with gender, time zone, and regional settings
- Segment subscriber by clicking the post-back button
- Segment subscriber by private response
- Segment subscriber by adding a label manually
- Show as typing… in real-time even it’s automation
- Custom delay in each response
- Icebreakers to help a user start conversations
- Persistent menu
- Various persistent menus added for different regional settings.
- Option to set your brand URL in the persistent menu
- Collect emails through Quick Reply & MailChimp and others…
- Collect phone number from quick reply
- Download email and phone number in CSV format
- Error report in response log
- Export bot settings
- Save exported bot data as a template
- Import exported bot data/templates for any page
Social media posting
- One-click bulk posting to social media
- Posting text, link, image, and video
- Campaign scheduling
- Mass post scheduler from a CSV file
SMS Marketing
- Import CSV contact list
- Broadcast SMS to Messenger phone numbers collected
- Broadcast SMS to custom imported list
- Campaign scheduling
- SMS notification during OPT-IN via phone in Messenger
- Import CSV contact list
- SMS opt-in alert
- Mass SMS sending
- SMS Campaign Schedules
- Click-through rates
- Open rates
Publishing on Facebook and Instagram
- Automatic RSS posting
- Text, image, multi-image, video, and link posting
- Carousel and slideshow posting
- CTA button message
- Schedule/post instantly to all your Facebook pages and Instagram accounts in one click.
- Periodic posting capability
- Enable automatic comment reply campaign with posting.
- Comprehensive posting report
- Emoji library
E-commerce and e-restaurant inside/outside Messenger
- Easy-to-use mobile application
- Multiple e-shops
- Contactless QR menu
- Product management
- Category and attribute management
- Coupon system
- Payment methods: PayPal, Stripe, Cash on Delivery, Manual/Bank transfer…
- Order management (shipping, delivery, order rejection and acceptance)
- Order confirmation receipt in Messenger, email, and SMS
- Receipt printing using a printer
- Pickup and in-store pickup points (can be ordered while seated inside restaurants)
- Saved delivery addresses
- Easy and flexible integration with Messenger Bot
- Implementable as a restaurant ordering system
- Abandoned cart recovery reminder
Single Notification Broadcast (OTN)
- Single opt-in request button in bot settings
- Broadcast single notification after 24 hours
- Send promotional message
- Send message with templates
Automation tools for facebook and instagram comments
- Automatic commenting on posts as a Page/Business Account
- One-time and periodic commenting
- Periodic commenting in series and random
- Automatic management of comment templates
- Choose the interval of time and date for commenting
- Automatic private reply for post comment
- Automatic private reply with message template (image, video, buttons, quick reply, carousel, generic template)
- Automatic comment reply with Web-hook also instantaneous.
- Automatic reply to comments for posting a comment.
- Auto Like on a comment
- Reply to every image of the post with multi-images
- Highly customized automatic private reply from commenters
- Text reply to commenters’ comments.
- Filtering automatic private reply based on words and comment reply option.
- Comprehensive report of automatic private reply and comment reply.
- Subscriber segmentation
- Emoji and Spintax comments and messages
- Manual commenting on posts via Sociabo
- Increase Page/Account engagement
Live Chat
- Live chat with users on Sociabo.com
- Facebook Messenger and Instagram live chat
- Easy switching between Messenger and Instagram
- Send a message by changing the label
- Send post templates to the user
- Add tags to the user
Email Marketing
- Collect email addresses in Messenger
- Export the external list
- List segmentation
- Drag-and-drop email builder
- Import CSV contact list and segmentation
- Broadcast emails to emails collected through Messenger
- Broadcast email to custom imported list
- Campaign scheduling
- Activation email alert
- Mass email sending
- Email campaign scheduling
- Click-through rate
- Open rate
- Autoresponder integration
- Email notification when opting in via email in Messenger
Analytical Marketing
- Facebook Page analysis
- Facebook Page message analysis
- Graphical reports and dashboards
- Instagram account analysis
- Instagram account message analysis
- Graphical reports and dashboards
Comparison and Search Marketing
- Modern marketing relies on data analysis. Sociabo.com provides analytics for Facebook pages, Instagram accounts with hundreds of metrics.
- Website comparison (likes, shares, comments, description, etc.)
Order to launch your business
To be called back by one of our advisors, please fill in the following fields
Discover the other solutions included in Connect
What Our Customers Say
Our dear customers, you're making us blush, please stop! (Keep going!)
Sociabo helped us increase our conversion rate to 69%, and it was super easy to set up
Ismail Bennouna, CEO
This tool is a must-have for every marketer or online business! Easy to use, great UX/UI, and most importantly - it gives me more prospects and leads
Hamza, Marketer
The best social proof software. They roll out constant updates, have excellent integrations, and cool graphics
Nizar, Web Developer
Sociabo has been very helpful for our website. It makes our website fun and draws attention to the things we want visitors to see, WITHOUT being pushy about it.
Nawfal, Founder
ADVICE FROM OUR COACHES
A major advantage of instant messaging is that it facilitates informal conversations…
Many professionals are not always at ease with the formalism sometimes required when replying to emails: polite turns of phrase, specific signatures or greetings, tense concordances.
Instant messaging for business allows you to get straight to the point, without fuss or frills, in a more straightforward and spontaneous way than an email exchange, offering direct communication with your customers…
However, here’s a bonus tip: the Bescherelle rules also work on instant messaging 🙂 Some customers are very sensitive to spelling, and over-familiar communication can play havoc with your brand image.
Did you know that 70% of e-mails are avoided thanks to instant messaging?
Even if an e-mail always has a legal value and it is difficult to do without it for certain situations, particularly when a written trace must be left as part of a formal customer service exchange (contractualization, disputes, etc.), instant messaging offers numerous advantages in terms of productivity for many uses, and makes it possible to do without long e-mail exchanges!
Make the most of this new communication channel, so popular with your customers, to easily exchange information with them: the price of a service, how to reserve a table… Everything is possible!
Don’t forget that satisfied customers are loyal customers, who won’t hesitate to return for future purchases.
Instant messaging is seductive for its interactivity. Exchanging text, images or audio, everything is possible for :
– Quickly respond to questions from prospects seeking additional information or reassurance before making a purchase.
– Inform a customer about the use of a product, additional information, a request for an invoice, etc.
– Responding to problems following a sale: instant messaging can be used as a customer service or after-sales channel. Simplified, more accessible, turnkey… it makes it possible to deal with dissatisfaction in a more human way. It’s easy for a customer to take a photo of his product and send it in a few clicks, for example.
– Share your opinion, your customer experience and your satisfaction, thank you for a job well done or a service well provided.
– Build a project and exchange information, monitor a worksite, send attachments to finalize a file…
– Take orders, make reservations, book appointments… messaging can easily replace the telephone and generate business for you.
