CUSTOMER REVIEWS
MANAGE YOUR CUSTOMER REVIEWS ON THE INTERNET
REVIEWS ARE YOUR REPUTATION ON THE INTERNET: MANAGING THEM WELL MEANS INSPIRING CONFIDENCE AND ATTRACTING NEW CUSTOMERS
WHY MANAGE CUSTOMER REVIEWS ONLINE?
BE INFORMED
WHAT'S BEING SAID ABOUT YOU
2/3 OF COMPANIES ARE UNAWARE OF CUSTOMER REVIEWS POSTED ON THE INTERNET
RESPOND QUICKLY TO YOUR CUSTOMERS
REVIEWS CONTRIBUTE TO YOUR BRAND IMAGE AND ENHANCE YOUR CREDIBILITY
GAIN VISIBILITY ON THE INTERNET
ALL YOUR CUSTOMER REVIEWS ON THE INTERNET BOOST YOUR NATURAL REFERENCING
GENERATE NEW SALES
INTERNET REVIEWS INFLUENCE THE PURCHASING DECISIONS OF 1 IN 2
HOW DOES SOCIABO MANAGE YOUR CUSTOMER REVIEWS?
YOUR CUSTOMER REVIEWS ARE ALL GROUPED TOGETHER IN A SINGLE INTERFACE
Internet users post their opinions about your company, your services, your welcome… all over the Internet.
With Connect, there’s no need to go to every site to see what’s being said about you. We collect all the reviews left by your customers, and you can also automate your responses with artificial intelligence on the sites that gather the most reviews: Addresses, Facebook, Instagram, Yalaho…
Your customer reviews are centralized in one place, in Sociabo, so you save time and don’t miss out on negative reviews.
RESPOND TO ALL YOUR CUSTOMER REVIEWS MANUALLY OR AUTOMATICALLY
With Connect, you get better control of what’s being said about you, and create a dialogue with your customers.
You write your response directly from Sociabo, and in just one click, your comment is automatically broadcast on the site where the review was posted.
SOLICIT YOUR CUSTOMERS TO OBTAIN NEW OPINIONS AND CONTROL YOUR REPUTATION
7 out of 10 customers who are asked to share their experience agree to do so, and only 1% of your customers spontaneously express their opinion.
Be proactive and ask your customers for their opinion!
With Connect, it’s quick and easy. At the end of each service or purchase, you send an email, SMS, Messenger, Instagram DM or WhatsApp to your customers, asking them to leave a review, ask for information or promote you.
INSTANT MESSAGING HAS NEVER BEEN EASIER
SOCIABO IS THE TURNKEY PLATFORM FOR
E-Réputation
MANAGING YOUR ONLINE REPUTATION
YOU HAVE ACCESS TO A GLOBAL AND DETAILED VIEW OF YOUR REPUTATION ON THE INTERNET. NUMEROUS INDICATORS ARE AT YOUR DISPOSAL:
- YOUR COMPANY'S AVERAGE STAR RATING ON THE INTERNET
- A LIST OF ALL YOUR REVIEWS WITH THEIR RATING AND ORIGIN: ADDRESSES, YALAHO, FACEBOOK, INSTAGRAM
MANAGE REVIEWS
MANAGE THE STATUS OF YOUR RESPONSES TO REVIEWS
ALL YOUR INSTAGRAM, FACEBOOK AND ADRESSES COMMENTS, YALAHO, ARE BROUGHT TOGETHER IN A SINGLE INTERFACE, SOCIABO. NO NEED TO CONSULT THE INSTAGRAM PLATFORM ON ONE SIDE AND FACEBOOK OR ADRESSES ON THE OTHER, ALL THE REVIEWS AND COMMENTS POSTED BY INTERNET USERS ARRIVE IN THE SAME PLACE.
MANAGING YOUR REQUESTS
MANAGE YOUR CUSTOMER FEEDBACK REQUESTS
EMAIL, SMS, MESSENGER, INSTAGRAM DM AND WHATSAPP AUTOMATIONS ARE AVAILABLE AND ALREADY SET UP IN OUR PLATFORM TO SOLICIT YOUR CUSTOMERS AND ASK THEM TO LEAVE A REVIEW OF YOUR SERVICES OR ASK FOR INFORMATION.
YOU CAN PERSONALIZE THE AUTOMATION BY MODIFYING THE IMAGE, VIDEO, AUDIO... AND CONTENT ACCORDING TO YOUR OBJECTIVES.
ALL REQUESTS SENT TO YOUR CUSTOMERS ARE CENTRALIZED, AND YOU CAN VIEW DETAILS BY: RECIPIENT, DATE SENT, NUMBER OF SOLICITATIONS AND OPEN STATUS FOR EACH OF YOUR CUSTOMERS
SOCIABO MAKES IT EASY TO MANAGE YOUR E-REPUTATION
YOUR CUSTOMERS MAKE A PURCHASE OR CALL ON YOU
WHETHER IN-STORE OR ONLINE, THE CUSTOMER HAS CHOSEN YOU!
THEY POST A REVIEW ON THE INTERNET
SOME CUSTOMERS WILL GIVE THEIR OPINION ON THEIR OWN INITIATIVE OR FOLLOWING A REQUEST FROM YOU TO SHARE THEIR EXPERIENCE
YOU'LL BE ALERTED EACH TIME A NEW NOTICE IS POSTED
A NOTIFICATION ON YOUR SMARTPHONE, AN EMAIL, AN ALERT IN SOCIABO... YOU CAN'T MISS A REVIEW!
YOU RESPOND QUICKLY
MAINTAIN GOOD CUSTOMER RELATIONS AND SYSTEMATICALLY RESPOND TO ALL YOUR REVIEWS!
Choose the package that best suits your business
AN EXCLUSIVE SOCIABO OFFER
- Visibility on Yalaho! directory
- Visibility on Adresses
- Updating and broadcasting your information
- Posting and disseminating your news on directories
- Online messaging
- Access to statistics
- Online and chat support
- And More…
All the features of the ACCESS offer
+
- Automation tools for comment responses
- Automation tools for responding to comments with private messages
- Automation tools for posts: Text, image, multi-image, video, and link
- Visual flow builder for comment rebots and Messenger
- Chatbots
- Realtime statistics and reports
- Onboarding with a phone expert
- And more…
All the features of the ESSENTIAL offer
+
Insatgram
- Automation tools for responding to comments
- Automation tools for responding to comments with private messages
- Automation tools for posting: Text, link, image, multi-image, video, carousel, and slider
- Visual flow builder for comment bots and Instagram Direct Message
- Instagram and Facebook live chat
- Comparison tools and marketing research
- And More…
ALL THE FEATURES OF THE PREMIUM OFFER
+
All in 1
- “Automation tools with artificial intelligence (AI)
- WhatsApp automation tools
- Prospecting and loyalty services:
– Email campaigns
– SMS campaigns - E-Commerce on Messenger
- E-Commerce on Websites
- Orders via WhatsApp
- Payment systems
- And More…
AN EXCLUSIVE SOCIABO OFFER
- Visibility on Yalaho! directory
- Visibility on Adresses
- Updating and broadcasting your information
- Posting and disseminating your news on directories
- Online messaging
- Access to statistics
- Online and chat support
- And More…
All the features of the ACCESS offer
+
- Automation tools for comment responses
- Automation tools for responding to comments with private messages
- Automation tools for posts: Text, image, multi-image, video, and link
- Visual flow builder for comment rebots and Messenger
- Chatbots
- Realtime statistics and reports
- Onboarding with a phone expert
- And more…
All the features of the ESSENTIAL offer
+
Insatgram
- Automation tools for responding to comments
- Automation tools for responding to comments with private messages
- Automation tools for posting: Text, link, image, multi-image, video, carousel, and slider
- Visual flow builder for comment bots and Instagram Direct Message
- Instagram and Facebook live chat
- Comparison tools and marketing research
- And More…
ALL THE FEATURES OF THE PREMIUM OFFER
+
All in 1
- Automation tools with artificial intelligence (AI)
- WhatsApp automation tools
- Prospecting and loyalty services:
– Email campaigns
– SMS campaigns - E-Commerce on Messenger
- E-Commerce on Websites
- Orders via WhatsApp
- Payment systems
- And More…
One platform, a multitude of services
Leads
- Sell online
- Respond to support inquiries
- Respond to sales inquiries
- Confirm orders
- Grow your business
- Registration forms, appointments, reservations…
- Send coupons and promotions
- And more………
Messenger & Instagram DM CHATBOT
- Create a ChatBot using Visual Flow Builder (Drag & Drop Bot Builder)
- Facebook Messenger ChatBot
- Instagram Direct Message ChatBot
- Easy switching between Messenger and Instagram
- Keyword-based response
- Respond with Text, File, Image, Audio, Video, Gif
- Template message and generic responses, carousel template, media template
- Post Back buttons, quick reply buttons
- URL button, phone number, Web-view, user birthday
- User’s email quick reply button, phone number
- Custom response with first name, last name
- Synchronize existing leads and migrate as BOT subscribers
- Subscriber profile with gender, time zone, and regional settings
- Segment subscriber by clicking the post-back button
- Segment subscriber by private response
- Segment subscriber by adding a label manually
- Show as typing… in real-time even it’s automation
- Custom delay in each response
- Icebreakers to help a user start conversations
- Persistent menu
- Various persistent menus added for different regional settings.
- Option to set your brand URL in the persistent menu
- Collect emails through Quick Reply & MailChimp and others…
- Collect phone number from quick reply
- Download email and phone number in CSV format
- Error report in response log
- Export bot settings
- Save exported bot data as a template
- Import exported bot data/templates for any page
Publishing on Facebook and Instagram
- Automatic RSS posting
- Text, image, multi-image, video, and link posting
- Carousel and slideshow posting
- CTA button message
- Schedule/post instantly to all your Facebook pages and Instagram accounts in one click.
- Periodic posting capability
- Enable automatic comment reply campaign with posting.
- Comprehensive posting report
- Emoji library
Comparison and Search Marketing
- Modern marketing relies on data analysis. Sociabo.com provides analytics for Facebook pages, Instagram accounts with hundreds of metrics.
- Website comparison (likes, shares, comments, description, etc.)
SMS Marketing
- Import CSV contact list
- Broadcast SMS to Messenger phone numbers collected
- Broadcast SMS to custom imported list
- Campaign scheduling
- SMS notification during OPT-IN via phone in Messenger
- Import CSV contact list
- SMS opt-in alert
- Mass SMS sending
- SMS Campaign Schedules
- Click-through rates
- Open rates
Social media posting
- One-click bulk posting to social media
- Posting text, link, image, and video
- Campaign scheduling
- Mass post scheduler from a CSV file
Connect
- Engage and grow the customer portfolio and prospects
- Automatically respond to messages, comments, and reviews.
- Collect feedback, comments, and reviews
- Automatically respond to Stories
- Automatically respond to mentions
- Share news and updates
- And more…
E-commerce and e-restaurant Inside/Outside Messenger
- Easy-to-use mobile application
- Multiple e-shops
- Contactless QR menu
- Product management
- Category and attribute management
- Coupon system
- Payment methods: PayPal, Stripe, Cash on Delivery, Manual/Bank transfer…
- Order management (shipping, delivery, order rejection and acceptance)
- Order confirmation receipt in Messenger, email, and SMS
- Receipt printing using a printer
- Pickup and in-store pickup points (can be ordered while seated inside restaurants)
- Saved delivery addresses
- Easy and flexible integration with Messenger Bot
- Implementable as a restaurant ordering system
- Abandoned cart recovery reminder
Single Notification Broadcast (OTN)
- Single opt-in request button in bot settings
- Broadcast single notification after 24 hours
- Send promotional message
- Send message with templates
Analytical Marketing
- Facebook Page analysis
- Facebook Page message analysis
- Graphical reports and dashboards
- Instagram account analysis
- Instagram account message analysis
- Graphical reports and dashboards
Sell
- Sell on Messenger
- Sell on Sociabo.com
- Sell on the marketplaces of our partners
- Answer business inquiries
- Confirm orders
- Set up your e-commerce store without expensive websites. Make the store in Messenger!
- And More…
Automation tools for facebook and instagram comments
- Automatic commenting on posts as a Page/Business Account
- One-time and periodic commenting
- Periodic commenting in series and random
- Automatic management of comment templates
- Choose the interval of time and date for commenting
- Automatic private reply for post comment
- Automatic private reply with message template (image, video, buttons, quick reply, carousel, generic template)
- Automatic comment reply with Web-hook also instantaneous.
- Automatic reply to comments for posting a comment.
- Auto Like on a comment
- Reply to every image of the post with multi-images
- Highly customized automatic private reply from commenters
- Text reply to commenters’ comments.
- Filtering automatic private reply based on words and comment reply option.
- Comprehensive report of automatic private reply and comment reply.
- Subscriber segmentation
- Emoji and Spintax comments and messages
- Manual commenting on posts via Sociabo
- Increase Page/Account engagement
Live Chat
- Live chat with users on Sociabo.com
- Facebook Messenger and Instagram live chat
- Easy switching between Messenger and Instagram
- Send a message by changing the label
- Send post templates to the user
- Add tags to the user
Email Marketing
- Collect email addresses in Messenger
- Export the external list
- List segmentation
- Drag-and-drop email builder
- Import CSV contact list and segmentation
- Broadcast emails to emails collected through Messenger
- Broadcast email to custom imported list
- Campaign scheduling
- Activation email alert
- Mass email sending
- Email campaign scheduling
- Click-through rate
- Open rate
- Autoresponder integration
- Email notification when opting in via email in Messenger
Leads
- Sell online
- Respond to support inquiries
- Respond to sales inquiries
- Confirm orders
- Grow your business
- Registration forms, appointments, reservations…
- Send coupons and promotions
- And more………
Connect
- Engage and grow the customer portfolio and prospects
- Automatically respond to messages, comments, and reviews.
- Collect feedback, comments, and reviews
- Automatically respond to Stories
- Automatically respond to mentions
- Share news and updates
- And more…
Sell
- Sell on Messenger
- Sell on Sociabo.com
- Sell on the marketplaces of our partners
- Answer business inquiries
- Confirm orders
- Set up your e-commerce store without expensive websites. Make the store in Messenger!
- And More…
Messenger & Instagram DM CHATBOT
- Create a ChatBot using Visual Flow Builder (Drag & Drop Bot Builder)
- Facebook Messenger ChatBot
- Instagram Direct Message ChatBot
- Easy switching between Messenger and Instagram
- Keyword-based response
- Respond with Text, File, Image, Audio, Video, Gif
- Template message and generic responses, carousel template, media template
- Post Back buttons, quick reply buttons
- URL button, phone number, Web-view, user birthday
- User’s email quick reply button, phone number
- Custom response with first name, last name
- Synchronize existing leads and migrate as BOT subscribers
- Subscriber profile with gender, time zone, and regional settings
- Segment subscriber by clicking the post-back button
- Segment subscriber by private response
- Segment subscriber by adding a label manually
- Show as typing… in real-time even it’s automation
- Custom delay in each response
- Icebreakers to help a user start conversations
- Persistent menu
- Various persistent menus added for different regional settings.
- Option to set your brand URL in the persistent menu
- Collect emails through Quick Reply & MailChimp and others…
- Collect phone number from quick reply
- Download email and phone number in CSV format
- Error report in response log
- Export bot settings
- Save exported bot data as a template
- Import exported bot data/templates for any page
Publishing on Facebook and Instagram
- One-click bulk posting to social media
- Posting text, link, image, and video
- Campaign scheduling
- Mass post scheduler from a CSV file
SMS Marketing
- Import CSV contact list
- Broadcast SMS to Messenger phone numbers collected
- Broadcast SMS to custom imported list
- Campaign scheduling
- SMS notification during OPT-IN via phone in Messenger
- Import CSV contact list
- SMS opt-in alert
- Mass SMS sending
- SMS Campaign Schedules
- Click-through rates
- Open rates
Publishing on Facebook and Instagram
- Automatic RSS posting
- Text, image, multi-image, video, and link posting
- Carousel and slideshow posting
- CTA button message
- Schedule/post instantly to all your Facebook pages and Instagram accounts in one click.
- Periodic posting capability
- Enable automatic comment reply campaign with posting.
- Comprehensive posting report
- Emoji library
E-commerce and e-restaurant Inside/Outside Messenger
- Easy-to-use mobile application
- Multiple e-shops
- Contactless QR menu
- Product management
- Category and attribute management
- Coupon system
- Payment methods: PayPal, Stripe, Cash on Delivery, Manual/Bank transfer…
- Order management (shipping, delivery, order rejection and acceptance)
- Order confirmation receipt in Messenger, email, and SMS
- Receipt printing using a printer
- Pickup and in-store pickup points (can be ordered while seated inside restaurants)
- Saved delivery addresses
- Easy and flexible integration with Messenger Bot
- Implementable as a restaurant ordering system
- Abandoned cart recovery reminder
Diffusion de notification unique (OTN)
- Single opt-in request button in bot settings
- Broadcast single notification after 24 hours
- Send promotional message
- Send message with templates
Automation tools for facebook and instagram comments
- Automatic commenting on posts as a Page/Business Account
- One-time and periodic commenting
- Periodic commenting in series and random
- Automatic management of comment templates
- Choose the interval of time and date for commenting
- Automatic private reply for post comment
- Automatic private reply with message template (image, video, buttons, quick reply, carousel, generic template)
- Automatic comment reply with Web-hook also instantaneous.
- Automatic reply to comments for posting a comment.
- Auto Like on a comment
- Reply to every image of the post with multi-images
- Highly customized automatic private reply from commenters
- Text reply to commenters’ comments.
- Filtering automatic private reply based on words and comment reply option.
- Comprehensive report of automatic private reply and comment reply.
- Subscriber segmentation
- Emoji and Spintax comments and messages
- Manual commenting on posts via Sociabo
- Increase Page/Account engagement
Live Chat
- Live chat with users on Sociabo.com
- Facebook Messenger and Instagram live chat
- Easy switching between Messenger and Instagram
- Send a message by changing the label
- Send post templates to the user
- Add tags to the user
Email Marketing
- Collect email addresses in Messenger
- Export the external list
- List segmentation
- Drag-and-drop email builder
- Import CSV contact list and segmentation
- Broadcast emails to emails collected through Messenger
- Broadcast email to custom imported list
- Campaign scheduling
- Activation email alert
- Mass email sending
- Email campaign scheduling
- Click-through rate
- Open rate
- Autoresponder integration
- Email notification when opting in via email in Messenger
Analytical Marketing
- Facebook Page analysis
- Facebook Page message analysis
- Graphical reports and dashboards
- Instagram account analysis
- Instagram account message analysis
- Graphical reports and dashboards
Comparison and Search Marketing
- Modern marketing relies on data analysis. Sociabo.com provides analytics for Facebook pages, Instagram accounts with hundreds of metrics.
- Website comparison (likes, shares, comments, description, etc.)
Order to launch your business
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What Our Customers Say
Our dear customers, you're making us blush, please stop! (Keep going!)
Sociabo helped us increase our conversion rate to 69%, and it was super easy to set up
Ismail Bennouna, CEO
This tool is a must-have for every marketer or online business! Easy to use, great UX/UI, and most importantly - it gives me more prospects and leads
Hamza, Marketer
The best social proof software. They roll out constant updates, have excellent integrations, and cool graphics
Nizar, Web Developer
Sociabo has been very helpful for our website. It makes our website fun and draws attention to the things we want visitors to see, WITHOUT being pushy about it.
Nawfal, Founder
ADVICE FROM OUR COACHES
As you know, Customers almost unanimously consult other consumers’ Facebook, Instagram, Google or Adresses.ma reviews before buying a service or product. And this applies not only to online purchases, but also to in-store purchases.
In this context, having a bad online reputation is out of the question: managing your customer reviews is therefore essential for your business, to reassure web users and prevent them from going to your competitors.
That’s why it’s so important to put in place a real strategy for managing reviews: be informed as soon as a review is posted, monitor them regularly and respond to them quickly.
The basic rule is to always remain courteous and professional: respond to your online customer reviews as if you were addressing them in “real life”.
Even if you don’t like a review, don’t delete a negative Google, Facebook, Instagram, Yalaho or Adresses review. The customer behind the review would feel censored, and your business’ image would suffer. “The customer is king, and his word is golden”.
Respond empathetically and factually, using clear, precise formulas. Every negative point should be addressed and explained. Above all, propose individual solutions to turn the situation around, and avoid automatic or boilerplate responses that make your company seem cold. Ideally, you should contextualize your response according to the feedback received.
Finally, bear in mind that Internet users are used to reading reviews: they know the difference between a gratuitous negative review and real feedback!
Generate reviews and promote them on your social networking pages and website! If the relationship is good, a customer will be inclined to share his opinion, especially if he is solicited in the right way and at the right time.
For short buying cycles, it’s best to contact your customers after they’ve made a purchase, or to give them time to use your services.
Internet users will consider posting a review if they see that you’re responding to all the reviews that have already been posted. Find out more about our tips for responding to reviews, even negative ones!
